Your privacy matters to TW Starline Ltd (the “Company”, “we”, “TWStarline”, or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.

If you have questions about this Privacy Policy, please contact us through email address provided on our website and/ or Mobile Application.

What information is collected from the user?

Personal Information:

TWStarline collects and uses relevant personal information of User in order to provide services. The following personal information (“information”) is collected from the User and shall include ,though not limited to, the User’s street address, name, contact telephone number;vehicle preference; company name and employee accounts with TWStarline.

Any personal information provided to or gathered by this website and app is controlled primarily by TWStarline, whose registered office is at 50 Sherwood Road, Tunbridge Wells, Kent, TN2 3LQ.

IP address:

We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

Booking Information:

When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment. 

Usage of information:

The collection of information shall depend upon on the User’s use of TWStarline services. TWStarline may collect information directly from the User by mobile devices, portable devices (Tablet) /telephone/fax/email/over the counter/filling an enrollment form or through an internet based service.
The User may choose not to provide some information but this may prevent TWStarline from providing the standard of services that is normally expected. TWStarline protects information by keeping up to date with techniques and processes meeting current industry standards ensuring that information are kept secure and confidential. Only employees of TWStarline and those who perform services on their behalf shall be authorized to handle & have access to the information. TWStarline shall be careful in the management of information of Users and also has measures in place to ensure that collected information is protected and not accessed inappropriately. TWStarline makes every effort to ensure that information of User is accurate and updated andrequires User to verify theiridentity for security purposes before replying to any requests.

Sharing data to third party companies?

TWStarline does not submit information to third parties except in the following cases:

  • Receive permission of the User.
  • On outsourcing activities, wherein TWStarline ensures that strict management of the information is enforced through a separately executed non-disclosure agreement.
  • Disclosure of information in order to comply with the law or a court order; enforce or apply this Policy, our website terms of use or other agreements; or protect the rights, property or safety of the Website, its Users or others.
  • On sharing of information in a Business Transfer i.e. in case of a merger with, or be acquired by another company.
  • In good faith so as to protect the property of TWStarline, or to protect the safety of employees and their families.


Our website and app uses “cookie” technology. “Cookies” are encrypted strings of text that a website and app stores on a user’s computer. Cookies enable us to customize our website and app and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website and app to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our website and app. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to othersites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our websiteand app. Cookies do not corrupt or damage your computer, programs, or computer files.


The access is through user Id and password. The storage of information of the User is in computer servers with limited access that are located in controlled facilities. As transmission of data over the Internet or any wireless network cannot be guaranteed to be 100% secure, TWStarline shall strive to use commercially acceptable means to protect User’s information. TWStarline hereby states that it does not guarantee the security of any information transmitted to or from the website, and is not responsible for the actions of any third parties that may receive any such information.

Links to other sites:

The Website contains links to other sites that are not owned or controlled by TWStarline. The User needs to be aware that TWStarline shall not be responsible for the privacy practices of such other sites. Therefore TWStarline encourages the User to be aware on leaving the website and read the privacy statements of each and every other site that collects information. This Policy applies only to information collected by this website.

Accessing and updating information:

You are welcome to see the information held about you at any time and to make the necessary amendments to keep the information up to date. The access to users account is through user ID login and passwords and TWStarline persuades that the user promptly updates information if it changes in order to help TWStarline keep the information and up to date. The access would be withdrawn if such facility is not to be continued.

Policy Changes or Modifications:

The changes made herein to the Policy shall be made without prior notice under the heading “Privacy Policy” section of the Website. The revised Policy is effective immediately when posted on the website. The User’s continued use of the website after the effectiveness of such revisions will constitute the User’s acknowledgment and acceptance of the terms of the revised Policy.


Every effort has been made to ensure that the information on this site is correct and up to date, however, TWStarline does not provide any warranty as to the completeness or accuracy of the information and, subject to applicable laws, does not accept any liability for damages of any kind resulting from the access or use of this website and its contents.
All information on this site is protected by copyright and other intellectual property rights. No images, text or other content from this site may be distributed or reproduced without prior written approval from TWStarline.

Contact Us:

In case of any questions or suggestions regarding the Policy, please email TWStarline at: